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This article will help you if you encounter any of the following issues:

- The screen of the scale doesn't turn on
- The screen of the scale is blurry or not bright enough

 


  

The screen of the scale doesn't turn on

If the screen of your scale doesn't turn on, make sure your scale has enough battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

The screen of the scale is blurry or not bright enough

If the screen of your scale is blurry or not bright enough, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Make sure you send us a picture of the screen so that we can see the issue more clearly.

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Contact us
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Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.