If your body composition measurements don't seem accurate, perform the following steps:
- Make sure you step on the scale barefoot.
- Make sure your scale is clean.
Click here for cleaning instructions.
- Make sure you stay still during the measurement.
- Make sure you always weigh yourself around the same time.
Ideally, you should weigh yourself about 30 minutes after you get up, or at least three hours after working out.
- Make sure your profile information such as height, gender, and age are entered correctly within the Withings App. To check this, select Profile within the app and then select your name under your profile picture at the top of the screen.
Change your height, gender or age if necessary.
- Make sure you selected the right body type by activating or de-activating the Athlete mode in your profile in the Withings App.
- Your body composition values will fluctuate depending on your weight measurement values. This is because the fat mass calculation is based on total weight.
- Fat mass + Bone mass + Muscle mass = 100% of the body composition. As there is water in muscle and fat, the water mass cannot be added to the other metrics when calculating the body composition.
- The Body Cardio has not been tested and/or validated for usage during pregnancy. Due to its updated technology related to the usage of limited electric currents and for precautionary purposes, we recommend that you disable impedance-based measurement capability if you are pregnant. You can do this from the Withings App under Devices > Body Cardio > Advanced Settings > Impedance Technology and turn this feature off.
If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.