choose language

Deutsch Français 日本語 简体中文

If no data is synced with your Withings account, follow these points:

  • Make sure your Thermo is installed by going to the Devices section of the Health Mate app. If it is not there, follow installation instructions here
  • If you've set up your Thermo via Wi-Fi:
    - Make sure that your Wi-Fi works properly.
    - Try rebooting your router.
  • If you've set up your Thermo via Bluetooth:
    - Turn off Bluetooth and then turn it back on.
    - For Android devices, force quit the app from the Android settings and open the app again.
  • Try taking another measurement to trigger the syncing process.

If you’re still experiencing issues, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.