choose language

Deutsch Français 日本語 简体中文

If you want to stop using your Thermo and clear all user data from the device, you have to dissociate it from your account first. This can be useful if you want to give it to someone else. To do so, follow these steps:

  1. Open the Health Mate app.
  2. Go to Devices.
  3. Select your Thermo.
  4. Select Dissociate this product.
  5. Select Remove from my account.

Note: Dissociating your Thermo won’t delete any of your data from the Health Mate app as long as that data is synced with the app beforehand.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.