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This article will help you if you encounter any of the following issues:

- Your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app
- Your Steel HR / Steel HR Sport doesn't display the correct time

 


 

Your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app

If your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app:

  1. Make sure that your Steel HR / Steel HR Sport appears in Devices in the Withings Health Mate app.
    If not, you need to install it.
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  2. Select Devices in the Withings Health Mate app and make sure that your Steel HR / Steel HR Sport is connected. If not, try to turn off Bluetooth on your mobile device and then turn it back on.
    sleep_is_not_detected.jpg
    You'll know that the connection with your Steel HR / Steel HR Sport has been established when you can access the alarm selection screen. Your data should then start syncing.
    sleep_is_not_detected_Kopie.PNG
  3. If your Steel HR / Steel HR Sport is not installed on the main user profile of your account, log out from the app and then log back in with the correct user profile.
  4. If you're using an iOS device, make sure your Steel HR / Steel HR Sport is displayed in the Bluetooth settings of your device.
    If not, the Withings Health Mate app should prompt you to pair your watch when you open the app.

Android 6 or higher users may have to change the permissions of the app to be able to connect via BLE. To do so, go to Settings > Apps > Nokia > Permissions and enable Location.

If your Steel HR / Steel HR Sport still doesn't sync with the Health Mate app, we recommend you to perform a factory reset. To do so, perform the following steps:

  1. In the Health Mate select Devices (the small watch icon on the bottom right-hand side of the app), select the Steel HR from the device list, scroll down and then select Dissociate this product.
  2. Go to the Settings of your mobile device, select Bluetooth and locate the watch in the list of devices. Select the small icon to the right of the watch and select the option to Forget or Remove the device. 
  3. Press and hold the button on the side of the watch for 5 seconds. Workout mode will start after pressing the button for about one second, but continue pressing until a menu appears on the watch's display.
  4. When on this menu press the watch button until the screen shows "Factory Reset".
  5. While the watch shows "Factory Reset", press and hold the watch button for one second and you will see "Reset in 5 clicks".
  6. Press the button 5 times and the watch will be reset to factory settings.
  7. The watch will now restart and will show "Hello!".
    Please note that if the watch does not show "Hello!", this means that the factory reset was not successful and so it must be performed again.
  8. Try the installation process again.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.
 

Your Steel HR / Steel HR Sport doesn't display the correct time

If your Steel HR / Steel HR Sport doesn't display the correct time, try to recalibrate the hands of your watch. If that doesn't fix the issue, it may be due to a low battery, in which case you should charge the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

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