This article will help you if you encounter any of the following issues:
- You have no sleep data in the Withings App app
- Part of your night is missing from your sleep data
- Your data seems inaccurate
You have no sleep data in the Withings App
If you have no sleep data in the Withings App app:
- Make sure that your Steel HR appears in Devices in the Withings App.
If not, you need to install it. - Select Devices in the Withings App and make sure that your Steel HR is connected.
If not, try to turn off Bluetooth on your mobile device and then turn it back on.
- You'll know that the connection with your Steel HR has been established when you can access the alarm selection screen. Your data should then start syncing.
If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.
Part of your night is missing from your sleep data
If the beginning of your night is missing from your sleep data, it may be because you move a lot in your sleep. The Steel HR can be quite sensitive to motion until it is certain that you're asleep. This can affect the beginning of your sleep data.
If the end of your night is missing from your sleep data, it may be because you got up in the middle of the night and did more than 150 steps. Walking more than 150 steps after being asleep stops the sleep algorithm. If you go back to sleep after that, your sleep data will still be detected but it'll be considered as a nap.
The sleep stages (e.g. light and deep) are measured based on wrist movements.
If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.
If your data seems inaccurate, it may be that:
- You're also using a Withings Aura to track your sleep. If you use both devices, sleep data coming from the Withings Aura will systematically overwrite any sleep data coming from your Steel HR.
- You're wearing your Steel HR in your pocket, in which case sleep can be falsely detected whenever you stop moving. We strongly suggest that you wear your Steel HR at the wrist.
- You have an unusual sleep pattern due to health or work-related situations.
If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.