Note for Withings App Android 5.9 and higher users: If you have downloaded the 5.9 version or higher of Withings App, you need to re-enable notifications.

If you don't get notifications on your Steel HR, make sure that the Notifications option is enabled in the Withings App. Click here for more information.

The Steel HR can receive notifications for emails, incoming calls, text messages, and calendar events. You can also receive third-party apps notifications directly on your Steel HR, such as Whatsapp, Instagram, Facebook, etc.

Important information for third-party apps notifications

• Make sure that you turned on « Activate Notifications », « Applications » and the apps from which you want to receive notifications in the Withings App. These steps are mandatory to receive notifications on your Steel HR.
  
• Make sure that the Withings App is always open in background on your phone. Note that you won’t receive any notifications if you kill the app.
  
  Note that third-party apps notifications are only available with firmware 4911 or higher (for Steel HR) / firmware 5301 or higher (for Steel HR Sport). Click here for more information.
  

iOS users

• You need to have the Withings App open in background and receive one notification before being able to receive all notifications from some third-party apps on your Steel HR.
  
• Make sure that notifications are activated on your phone: « Allow Notifications » and « Show in History » (iOS 11 or older versions) or « Notification Center » (starting iOS 12) should be enabled to receive notifications on your watch.
  
• iOS 13 and higher - If you are not receiving notifications from a specific app, please go to Settings > Notifications and select the app. There is a Show Previews field below the "Options" section. If the parameter is set to Never, you won't be able to receive notifications from the app in the watch. If When unlocked is selected, the notifications will be received even if the phone has a black screen.
• Check the list of third-party apps available in the Withings App, and activate the app from which you want to receive notifications.
• Make sure that notifications for Messages are activated on your phone. To do so, go to Settings > Notifications. Select Messages and check if Allow Notifications is turned on.
• During product installation, if you had selected No Notifications, then please ensure that Share System Notifications is now enabled for notifications to work properly.

Android users

• Make sure that you turned on « Activate Notifications », « Applications » and the apps from which you want to receive notifications in the Withings App. These steps are mandatory to receive notifications on your Steel HR.
  
• Make sure that the Withings App is always open in background on your phone. Note that you won’t receive any notifications if you kill the app.
• Make sure that "Do not disturb" and/or "silent" mode are not activated on your phone. If they are activated, you may not be able to receive notifications.

Note: Make sure that the Withings App is activated in the Notification access screen on your phone. To do so, perform the following steps:

1. Go to Parameters.
   
2. Tap 'Special access' in the search bar and select Special app access.
   
3. Under Special app access, tap Notification access.
   
4. Enable Notification access for Withings App.

If you still don't receive notifications, make sure that the Withings App has access to certain permissions on your phone. Note that the Withings App needs access to these permissions to enable the display of notifications on your Steel HR.

Reboot and factory reset instructions - iOS and Android users

1. Press and hold the button on the watch for 15-20 seconds.
2. Continue to hold the button as the watch cycles through the screens, until the screen turns off.
3. The screen will turn back on and display "Hello!" when the reboot is complete.

 If notifications are still not working properly, perform the following steps:

1. Go to the Settings of your mobile device, select Bluetooth and locate the watch in the list of devices. Select the small icon to the right of the watch and select the option to Forget or Remove the device. 
2. Press and hold the button on the side of the watch for 10 seconds. It will now display "Exit".
3. Press and hold the button on the side of the watch for 3 seconds until "Reset in 5 clicks" appears on the screen.
4. Press the button on the side of the watch 5 times: the display will count down from 5 to 1 with each press. The watch will then show go.withings.com.
5. Try the installation process again.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.