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If you don't get notifications on your Steel HR, make sure that the Notifications option is enabled in the Health Mate app. Click here for more information.

The Steel HR can receive notifications for emails, incoming calls, text messages, and calendar events. You can also receive third-party apps notifications directly on your Steel HR, such as Whatsapp, Instagram, Facebook, etc.

Important information for third-party apps notifications:

  • Make sure that you turned on « Activate Notifications », « Applications » and the apps from which you want to receive notifications in the Health Mate app. These steps are mandatory to receive notifications on your Steel HR.
    steel-hr-enable-notifs.jpg
  • Make sure that the Health Mate is always open in background on your phone. Note that you won’t receive any notifications if you kill the app.

    Note that third-party apps notifications are only available with firmware 4911 or higher (for Steel HR) / firmware 5301 or higher (for Steel HR Sport). Click here for more information.

iOS users

  • You need to have the Health Mate app open in background and receive one notification before being able to receive all notifications from some third-party apps on your Steel HR.
  • Make sure that notifications are activated on your phone: « Allow Notifications » and « Show in History » (iOS 11 or older versions) or « Notification Center » (starting iOS 12) should be enabled to receive notifications on your watch.
    notification-center-steelhr.jpg
  • Check the list of third-party apps available in the Health Mate app, and activate the app from which you want to receive notifications.

If you still don't receive notifications, make sure that notifications for Messages are activated on your phone. To do so, perform the following steps:

  1. Go to Settings > Notifications.
  2. Select Messages.
    Check if Allow Notifications is turned on.

Android users

  • Make sure that you turned on « Activate Notifications », « Applications » and the apps from which you want to receive notifications in the Health Mate app. These steps are mandatory to receive notifications on your Steel HR.
    steel-hr-enable-notifs.jpg
  • Make sure that the Health Mate is always open in background on your phone. Note that you won’t receive any notifications if you kill the app.
  • Make sure that "Do not disturb" and/or "silent" mode are not activated on your phone. If they are activated, you may not be able to receive notifications.

Note: Make sure that the Health Mate app is activated in the Notification access screen on your phone. To do so, perform the following steps:

  1. Go to Parameters.
    parameters-android.png
  2. Tap Notification access in the search bar and select it.
    notification-access.png
  3. Under 'Special app access', tap Notification access again.
    special-app-access.png
  4. Enable Notification access for Health Mate.
    enable-healthmate.png

 

If you still don't receive notifications, make sure that the Health Mate app has access to certain permissions on your phone. Note that the Health Mate app needs access to these permissions to enable the display of notifications on your Steel HR.

You can also try to unpair your Steel HR from your phone's Bluetooth. To do so, perform the following steps:

  1. Go to Settings > Bluetooth.
  2. Tap the right icon next to Steel HR.
  3. Select Unpair.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

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