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This article will help you if you encounter any of the following issues:

- You have no sleep data in the Health Mate app
- Your data seems inaccurate

Note that it can take up to two hours after you get out of bed for your sleep data to be sent to the Health Mate app.


 

You have no sleep data in the Health Mate app

If you have no sleep data in the Health Mate app: 

  1. Make sure that your Sleep is plugged in.
  2. Make sure that your Sleep appears in Devices in the Health Mate app.
    If not, you need to install it.
  3. Make sure that your Sleep is assigned to the correct user in Devices.
  4. Make sure your Wi-Fi network works properly.
    If it doesn’t, your Sleep won’t be able to communicate with the app.
  5. Log in to the web dashboard to see if your sleep data is there.
    If it is, simply log out from the app and then log back in.
    If that still doesn’t fix the issue, try uninstalling the app and installing it again.
  6. Make sure the sensor is properly placed.
    It should be below your mattress, at chest level.
  7. If you’re sleeping alone in a double bed, make sure the sensor is centered in the bed.
  8. If your bed has a slatted frame, you may need to place something (like a piece of cardboard, for example) between the frame and the sensor.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your data seems inaccurate

  1. Make sure in that your Sleep is assigned to the correct user in Devices.
  2. Make sure the sensor is properly placed.
    It should be placed entirely below your mattress, at chest level.
  3. If you’re sleeping alone in a double bed, make sure the sensor is centered in the bed.
  4. If your bed has a slatted frame, you may need to place something (like a piece of cardboard, for example) between the frame and the sensor. 


Important note

  • Sleep is compatible with a wide variety of mattresses including spring, latex, foam, and memory foam. You can place the sleep sensor directly under the mattress (between the mattress and the bed platform or box spring).
  • You can place Sleep between your mattress and mattress topper or pad. 
    If you feel Sleep when lying in your bed, you can place the device between the mattress and the bed frame.
  • Sleep has been tested with a mattress thickness of 4 to 15 inches (10 to 40 cm). 
  • Sleep has not been tested with, and is not recommended for use with waterbeds.

 

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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