- Open the Health Mate app.
- Go to Profile.
- Tap on the Settings icon at the top-right corner of the page.
- Tap Download my data.
- Select your user profile.
- Tap Download my data to validate.
Note that this community is supported by its members, not the Withings Support Team.
If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.