- Open the Health Mate app.
- Go to Devices.
- Tap the scale you want to dissociate all users from.
- Scroll to the bottom of the screen.
- Tap Dissociate this product.
- Tap Remove from all other accounts.
All separate users will be removed from the scale.
If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.