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This article will help you if you encounter any of the following issues:

The steps tracked by my Move ECG don't match the steps of another activity tracker
The steps tracked by my Move ECG don't match the steps of your phone-based activity tracker

The steps tracked by my Move ECG don't match the steps of another person with a watch when walking the same distance


If the steps tracked by your Move ECG do not seem to be accurate:

  • Make sure that your wristband is tight enough. If the band is loose, all of your steps may not be counted.
  • Note that your steps may not be measured accurately if your foot strikes (the impact of the foot on the ground when walking or running) are cushioned (such as when you walk slowly or when pushing a stroller).

The steps tracked by my Move ECG don't match the steps of another activity tracker

It may be due to the way that different activity trackers are worn (wrist, belt clip or pocket). Additionally, the Move ECG is calibrated to reduce the number of false steps counted as a result of general arm movement, such as when brushing one’s teeth.

Our goal is to be as close as possible to the number of steps you actually take on a daily basis. As such, it is possible that other step trackers may result in a different step count than your Move ECG. 

The steps tracked by my Move ECG don't match the steps of your phone-based activity tracker

The number of steps may be higher on your smartphone because the data processing method is different from the Move ECG.

Our goal is to be as close as possible to the number of steps you actually take by reducing the detection of false steps (as a result of general arm movement such as when you brush your teeth). As such, it is possible that other step trackers may result in a different step count than your Move ECG. 

The steps tracked by my Move ECG don't match the steps of another person with a watch when walking the same distance

Everyone has a different stride length: two people can walk the same distance, but it may take them a different number of steps to cover that same distance. This may explain the difference between the number of steps between two users.



Note on running and the use of stationary exercise equipment (elliptical, treadmills):

Your Move ECG is not able to accurately track activity performed on stationary exercise equipment such as a treadmill or an elliptical.

As with other activity trackers, the Move ECG uses an accelerometer to count steps. The accelerometer requires forward motion in order to register movement. Since stationary exercise equipment does not provide true forward motion because you are staying in place, the steps will not be accurate.

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