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Note for Health Mate Android 5.9 and higher users: If you have downloaded the 5.9 version or higher of Health Mate, you need to re-enable notifications.

If you want to get notified on your ScanWatch when you have an incoming call, a text message, or when you receive an email and a calendar event, you can enable the Notifications option.

  1. Open the Health Mate app.
  2. Go to Devices > ScanWatch.
  3. Tap Notifications.
  4. Tap Applications and select the notifications you want to enable.
  5. Tap the back button in the top left corner to confirm.

Third-party apps

You can activate third-party apps notifications on your ScanWatch. To do so, go the Devices > ScanWatch > Notifications. Select Enable Notifications and Applications. Then, select the apps from which you want to receive notifications on your ScanWatch.

Make sure that the Health Mate app is open in background on your phone and that notifications are enabled on your phone settings.

Note for iOS users

  • You need to have the Health Mate app open in background and receive one notification before being able to receive all notifications from some third-party apps on your ScanWatch.
  • Make sure that notifications are activated on your phone: « Allow Notifications » and « Show in History » (iOS 11 or older versions) or « Notification Center » (starting iOS 12) should be enabled to receive notifications on your watch.
  • iOS 13 and higher - If you are not receiving notifications from a specific app, please go to Settings > Notifications and select the app. There is a Show Previews field below the "Options" section. If the parameter is set to Never, you won't be able to receive notifications from the app in the watch. If When unlocked or Always is selected, the notifications will be received even if the phone has a black screen. The Show Previews option is also available in the Notification page of your iPhone general settings.
  • Check the list of third-party apps available in the Health Mate app, and activate the app from which you want to receive notifications.

Note for Android users

Make sure that the Health Mate app is activated in the Notification access screen on your phone. To do so, perform the following steps:

  1. Go to Parameters.
  2. Tap Notification access in the search bar and select it.
  3. Under 'Special app access', tap Notification access again.
  4. Enable Notification access for Health Mate.

Make sure that "Do not disturb" and/or "silent" mode are not activated on your phone. If they are activated, you may not be able to receive notifications.

Important note - Do not disturb mode

You can choose to activate/deactivate notifications directly on your ScanWatch. To do so, press the side button and scroll to the Settings menu. Press the button to select the Settings menu and scroll to the Do not disturb screen. Press the button so that OFF is displayed on the screen. The notifications have been activated. 

If you deactivated the notifications screen on your ScanWatch, you won’t receive notifications anymore on your watch. However, all third-party apps will still be activated in the Health Mate app.

If you want to reactivate notifications, press the button again so that ON is displayed on the screen.

Irregular heartbeat notifications won’t be deactivated if the Do not disturb mode is on.

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