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  • Ensure that you are launching the workout mode for running or walking on your watch with the Health Mate app open. If you do not launch your running or walking session directly from the watch, your Fitness Score will not be calculated. If the Health Mate app is not open, the watch will display a message asking that you open it to enable advanced tracking metrics.
    Note: You must run or walk with a speed above 4 km/h or 2.4 mph.
  • Ensure that you are running or walking outside with your mobile device, and that location services/reporting is enabled. Fitness score is only calculated when running or walking outside with your mobile device as GPS data from your device is needed to calculate your Fitness Score. Additionally, check your Location Services (iOS) or Location Reporting (Android) and ensure that the Health Mate app always has access to your location data. 
  • Ensure that low energy mode, power saver mode, or any other battery-saving mode is disabled as this can prevent the Health Mate app from accessing the GPS data from your mobile device. This option can be toggled in the settings of your Android or iOS device.
  • Ensure that you run or walk for at least 10 minutes. If you do not run for at least 10 minutes, your Fitness Level cannot be calculated.

Once you are done running or walking and end the workout session on your watch by pressing and holding the button for 2 seconds, your activity should appear in the Health Mate app. When you select your run in the app, you will see the Fitness Level score by scrolling down to the 'Notifications' section. You will also receive a Fitness Level item in your Timeline.

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