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This article will help you if you encounter any of the following issues:

- You have no heart rate data 
- Your heart rate data seems inaccurate 

 


 

You have no heart rate data

Click here to know how to get the most accurate heart rate results.

The full history of your heart rate measurement is available in the Health Mate app. Click here for more information.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
 

Your heart rate data seems inaccurate

If your heart rate data seems inaccurate or if you get different results than you do with a heart rate monitor, perform the following steps:

  1. Make sure your Pulse HR is properly positioned.
    wear-pulse-hr.png
  2. Make sure you wear your Pulse HR tightly enough.
    It shouldn't be able to move around your wrist.
  3. Make sure you've launched the continuous heart rate mode before starting your activity.
    It can take up to 20 seconds for the first heart rate measurement to be displayed on your tracker.
  4. Make sure the sensor below your tracker emits a blinking green light when Pulse HR display is on.

Please note that because of the clenched position the wrist is flexed in when cycling, the heart rate measurements may have some inaccuracies.

You can position your Pulse HR on the lower part of your wrist. Note that we cannot guarantee the accuracy of the heart rate data, because the product is not aimed to be positioned on the lower part of your wrist.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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