Is there a limit to the number of products that I can purchase?

There are no quantity limits.

To where does Withings deliver?

Delivery information is available here. Note that we do not ship to P.O. Box or Packstation addresses.

Do you offer free shipping?

The shipping costs are indicated once you have entered your shipping address in the basket section of your order. For orders over $49, shipping is free.

Click here to see if free shipping is available to your location.

Important: some destinations, such as the United Kingdom, Switzerland and Norway, impose customs charges which you will need to pay. These charges, according to the rate in force and imposed by the local customs of the country, will be charged to and are the responsibility of the recipient.

Can I use coupons or other promo codes to buy a product?

You may use valid coupons to place an order from withings.com. Please note, however, that our coupons and promotional codes provide a discount off of the MSRP of the given product. They do not provide a discount off of items which are already discounted due to a promotion or sale.

When will I receive my order?

We do our utmost to ensure that all orders are delivered on time. However, it is possible that the delivery of your order may take longer than expected due to high shipping volumes. In these cases, you will be notified of the delay via email.

Feel free to check the status of your order using the tracking number provided in your shipping confirmation email, your Connected Accounts page (if you were logged into your Withings account when you made the order), or by visiting the Order status page (if you placed the order as a Guest or were not logged in with a Withings account email).

If you have not received your order, make sure the shipping address provided when you placed your order was correct. If the tracking on your order says that it was delivered, but you have not received it, please check with neighbors, your nearest post office, or a local pick-up point to see if it was shipped to any of those locations.

If your order is not at any of those locations, or it is late by more than 5 business days, feel free to contact our Customer Service team here.

What is the return window and how can I return a product or order?

Our standard return window is 30 days from the date of purchase. Please see our dedicated article for more info on how to make a return. 

How can I change the shipping address of my order?

As soon as the order status shows ‘processing’, we are unable to update your address.  Your package will be delivered to the address that you provided when you placed your order. If the carrier is unable to deliver the package to that address, it may be sent back to us or to the nearest post office.

If the package is delivered to the nearest post office, it will be available for pickup there for 10 days. If it is not picked up after 10 days, it will be returned to us. 

Once the tracking information for your original order shows 'Back to Sender,' we will start the refund process for that order. 

How can I edit an order (add, remove, or change an item)?

It is not possible to modify the contents of an order once it has been placed. If you wish to add, remove, or change an item in your order (including a change of color or size), the order must be canceled and placed again. Information on how to do this can be found below.

How can I cancel an order?

You are able to cancel an order only when the Order Status / Connected Accounts Order details page shows the following status:

• Your order is processing. We will now proceed to the debit of your order from your payment method.
•  Your order is confirmed. We are now starting preparing your shipment.

To cancel your order, please visit the Order Status / Connected Accounts Order details page and click on Cancel my order at the bottom of the page.

The order cannot be canceled if the Order Status / Connected Accounts Order details page shows the following status:

• Your order is being prepared and is about to be shipped.
• Your order has been shipped, here is your tracking number: XXXXXXXXXX

If your order has already been shipped, you can refuse it upon delivery or return it once you receive it.

How can I know when a product is out of stock?

If a product is out of stock and will be replenished, you will be shown a page to pre-order the product rather than purchase it. You will also be shown the estimated shipping date when pre-ordering the product.

If the product is out of stock, but will not be replenished, it may either say 'Out of Stock' or no longer appear on the online store.