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This article will help you if you encounter any of the following issues:

- You have no activity data in the Health Mate app
- Your activity is not detected



You have no activity data in the Health Mate app

If you have no activity data in the Health Mate app:

  1. Make sure that your Withings Move appears in Devices in the Health Mate app.
    If not, you need to install it.
  2. Select Devices in the Health Mate app and make sure that your Withings Move is connected. If not, try to turn off Bluetooth on your mobile device and then turn it back on.
    You'll know that the connection with your Withings Move has been established when you can access the Alarms screen. Your data should then start syncing.

 If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.


Your activity is not detected


  • You need to run for at least 2 minutes for your running to be detected.
  • You need to run somewhat consistently.
    If you stop running every other minute, the algorithm won't be able to detect your activity.

Note that running activities are based on your number of steps, your personal data (such as your height) and your pace. We do not use a GPS to track the run, and as such, can't guarantee the accuracy of the distance displayed.


  • You have to swim continuously for longer than 10 minutes.
  • Only swimming activity is tracked. Other exercises performed in the pool, such as water aerobics, are not tracked.
  • You have to be regular in your movements. For example, your swimming can be impacted if the pool is too crowded, which could, in turn, impact your results.

To accommodate most users, our algorithm works best with breaststroke and crawl. Also, swim detection has been calibrated in 25 meters and 50 meters-long pools. As such, your swim data may not be accurate if you swim in a smaller pool.

If your swimming isn't detected even if you follow our recommendations, try wearing the wristband a bit tighter.

Other activities:

Click here to see the list of activities detected by your Withings Move.

 Note that adding activities manually is now possible.

  • Click here to add activities with iOS.
  • Click here to add activities with Android. 

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.