choose language

Deutsch Français 日本語 简体中文

Factory resetting your Body allows you to delete all of the data stored on it.

Important note:

  • Factory resetting your Body will not remove any of the data that was synced from the Health Mate app.
  • All data that wasn't synced before resetting your Body will be lost permanently.

To reset your Body, perform the following steps:

  1. Go to the Bluetooth settings of your mobile device and remove the scale from the known devices.
  2. Open your Health Mate app. Tap Devices and locate your Body.
  3. Tap All settings then scroll down and tap Dissociate this product.
  4. Turn your Body over and look for the button beneath your scale.
  5. Hold the button for 8 seconds and release it.
  6. Turn your scale back and look at its screen, three options are displayed: mac, upgrade and reset.
  7. Press the button again until the arrow is pointing to reset.
  8. Wait for the scale to restart. Hello! appears on the screen. That means you're all (re)set.
Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.