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This article will help you if you encounter any of the following issues:

- You have no ECG recording
- You received an inconclusive recording
- The ECG waveforms appear upside down



You have no ECG recording

  1. Make sure your Move ECG and your wrist are clean and dry. Water and sweat can cause a poor recording.
  2. Ensure that your Move ECG, arms and hands remain still during ECG recordings.
  3. Ensure that you have followed the steps to take an ECG recording. Click here for more information.

You received an inconclusive recording

An inconclusive result means the recording can’t be classified. This can happen for many reasons: 

Heart rhythm is low

The heart rate obtained cannot be classified as a recording. To obtain a full analysis, the heart rate must be above 50 bpm during the recording.

Heart rhythm is high

The recording does not appear to show any signs of atrial fibrillation, but complete diagnosis is not possible for a heart rate above 100 bpm. To obtain a full analysis, the heart rate must be below 100 bpm during the recording.

Signal is too noisy

There is too much interference for the recording to be classified. Place your arm on a table or on your thigh, relax, don’t talk, and don’t move during the recording. Refer to the help section to know the right gestures to be adopted and those to be avoided. 

  1. Rest your arms on a table during the ECG recording. Try to relax and not move too much.
  2. Make sure your Move ECG is not loose on your wrist. The band should be snug and the back of the device needs to be touching your wrist.
  3. Try to follow the gestures below to improve your ECG recording.
  4. Move away from any electronics that are plugged into an outlet to avoid electrical interference.

Important: If you think you may be having a heart attack (myocardial infarction) or are facing a medical emergency, call the emergency services.

The ECG waveforms appear upside down

Move ECG orientation may be set to the wrong wrist in the Health Mate app. To update it, go to Devices > Move ECG > Wrist used.


If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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