choose language

Deutsch Français 日本語 简体中文

I'm new to Health Mate

If you don’t already have a Health Mate account, you have to create one in order to set up and use your Move ECG.

To install your Move ECG, perform the following steps:

  1. Open the Health Mate app.
  2. Tap Sign up.
    open-healthmate.png
  3. Tap Watches.
    setup-product-new-hm.png
  4. Tap Move ECG.
    setup-new-moveecg.png
  5. Tap Install.
    setup-moveecg.png
  6. Press the button on the side of your Move ECG and tap Next.
    setup-press-button-move.png
  7. Make sure that your Move ECG is placed close enough to your mobile device.
  8. Tap Next.
    moveecg-detected.png
  9. Tap Pair.
    moveecg-pairing.png
  10. Tap Pair again.
    moveecg-pairing-confirm.png
  11. Tap Next.
    moveecg-connected.png
  12. Enter your email address, password, and then confirm your password. Tap Next.
  13. Enter your first name, surname (last name) and birthday. Tap Next.
  14. Select your gender and enter your current height and weight. Tap Create.
  15. Please wait a few seconds during the initialization of the watch hands and the update of your Move ECG.
  16. Please wait a few seconds during the automatic time configuration.
  17. Tap Yes if the hands are well initialized or No if they are not correctly positioned.
    moveecg-calibration-question.png
    If you select No, you will be prompted to set the hands.
  18. Slide your finger on the wheel displayed in the app until the minute hand reaches noon. Tap Next.
    calibrate-minute-hand-Withings Move.png
  19. Slide your finger on the wheel displayed in the app until the hour hand reaches noon. Tap Next.
    calibrate-hour-hand-Withings Move.png
  20. Slide your finger on the wheel displayed in the app until the activity hand reaches the 0% mark. Tap Next.
    calibrate-activity-hand-Withings Move.png
  21. Tap Done.
    setup-calibration-moveecg-ok.png
  22. Tap Done.
  23. Tap Next twice to set your Activity Goals.
    moveecg-activity-goals.png
  24. Tap and slide the daily step goal up or down to select the goal you want.
    set-step-goal.png
  25. Tap OK.
  26. Tap Next.
    moveecg-progress-wrist.png
  27. Tap Next to discover the Workout with GPS assist feature.
    moveecg-gps-workout.png
  28. Tap Next four times to watch the tutorial.
  29. Tap Next to discover the ECG recording.
    moveecg-ecg.png
  30. Tap Next three times to watch the tutorial.
  31. Tap Left or Right to select on which arm you wear your Move ECG.
    wirst-select-moveecg.png
  32. Follow the indications on the screen to take your first ECG recording.
    tuto-ecg-3.png
  33. Press briefly the button of your Move ECG.
    The ECG recording starts after a first vibration. Please remain still during the recording process (30 seconds).
    moveecg-ecg-progress.png
    Move ECG vibrates twice when the ECG recording is completed.
  34. Tap See the results.
    moveecg-ecg-ok.png
  35. Tap Let's begin.
    moveecg-setup-ok.png
    Move ECG is now activated. You are redirected to the Timeline of the Health Mate app.

 

 

I already have a Health Mate account

If you have already a Health Mate account, you can get started on the installation process. To do so, perform the following steps:

  1. Open the Health Mate app.
  2. Log in to your account, if you already have one, or create one.
  3. Tap Devices.
  4. Tap +.
    install-device-new.png
  5. Tap Watches.
    setup-product-new-hm.png
  6. Tap Move ECG.
    setup-new-moveecg.png
  7. Tap Install.
    setup-moveecg.png
  8. Press the button on the side of your Move ECG and tap Next.
    setup-press-button-move.png
  9. Make sure that your Move ECG is placed close enough to your mobile device.
  10. Tap Next.
    moveecg-detected.png
  11. Tap Pair.
    moveecg-pairing.png
  12. Tap Pair again.
    moveecg-pairing-confirm.png
  13. Tap Next.
    moveecg-connected.png
  14. Select the user who will be using Move ECG.
  15. Please wait a few seconds during the initialization of the watch hands and the update of your Move ECG.
  16. Please wait a few seconds during the automatic time configuration.
  17. Tap Yes if the hands are well initialized or No if they are not correctly positioned.
    moveecg-calibration-question.png
    If you select No, you will be prompted to set the hands.
  18. Slide your finger on the wheel displayed in the app until the minute hand reaches noon. Tap Next.
    calibrate-minute-hand-Withings Move.png
  19. Slide your finger on the wheel displayed in the app until the hour hand reaches noon.
  20. Tap Next.
    calibrate-hour-hand-Withings Move.png
  21. Slide your finger on the wheel displayed in the app until the activity hand reaches the 0% mark. Tap Next.
    calibrate-activity-hand-Withings Move.png
  22. Tap Done.
    setup-calibration-moveecg-ok.png
  23. Tap Done.
  24. Tap Next twice to set your Activity Goals.
    moveecg-activity-goals.png
  25. Tap and slide the daily step goal up or down to select the goal you want.
    set-step-goal.png
  26. Tap OK.
  27. Tap Next.
    moveecg-progress-wrist.png
  28. Tap Next to discover the Workout with GPS assist feature.
    moveecg-gps-workout.png
  29. Tap Next four times to watch the tutorial.
  30. Tap Next to discover the ECG recording.
    moveecg-ecg.png
  31. Tap Next three times to watch the tutorial.
  32. Tap Left or Right to select on which arm you wear your Move ECG.
    wirst-select-moveecg.png
  33. Follow the indications on the screen to take your first ECG recording.
    tuto-ecg-3.png
  34. Press briefly the button of your Move ECG.
    The ECG recording starts after a first vibration. Please remain still during the recording process (30 seconds).
    moveecg-ecg-progress.png
    Move ECG vibrates twice when the ECG recording is completed.
  35. Tap See the results.
    moveecg-ecg-ok.png
  36. Tap Let's begin.
    moveecg-setup-ok.png
    Move ECG is now activated. You are redirected to the Timeline of the Health Mate app.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.