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Factory resetting BPM Core allows you to delete all of the data stored on it.

Important note:

  • Factory resetting BPM Core will not remove any of the data that was synced from the Health Mate app.
  • All data that wasn't synced before resetting BPM Core will be lost permanently.

To reset your BPM Core, first dissociate it from your Health Mate account. To do so, open the Health Mate app and go to Devices > BPM Core > Dissociate this product > Remove from my account.

Then, 'forget' or 'unpair' BPM Core from your mobile device's list of Bluetooth devices.

On iOS:

  1. Go to Settings and select Bluetooth.
  2. Select the 'i' icon next to the BPM Core.
  3. Select Forget Device to confirm.

On Android:

  1. Go to Settings and select Bluetooth.
  2. Select the gear icon next to the BPM Core.
  3. Select Forget or Remove.

BPM Core can now be reset to factory settings. To reset your BPM Core, perform the following steps:

  1. Press and hold the monitor's button for 6 seconds until Training is displayed on the screen.
  2. Use your finger to scroll up or down on the vertical bar on the monitor's display until Reset is displayed on the screen.
  3. Press and hold the monitor's button for 2 seconds.
  4. Press the button 5 times as the display counts down from 5.
  5. BPM Core has now been reset.

Once the factory reset is complete, you can reconfigure your BPM Core. Click here for more information.

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