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Factory resetting BPM Connect allows you to delete all of the data stored on it.

Important note:

  • Factory resetting BPM Connect will not remove any of the data that was synced from the Health Mate app.
  • All data that wasn't synced before resetting BPM Connect will be lost permanently.

To reset your BPM Connect, first dissociate it from your Health Mate account. To do so, open the Health Mate app and go to Devices > BPM Connect > Dissociate this product > Remove from my account.

Then, 'forget' or 'unpair' BPM Connect from your mobile device's list of Bluetooth devices.

On iOS:

  1. Go to Settings and select Bluetooth.
  2. Select the 'i' icon next to the BPM Connect.
  3. Select Forget Device to confirm.

On Android:

  1. Go to Settings and select Bluetooth.
  2. Select the gear icon next to the BPM Connect.
  3. Select Forget or Remove.

BPM Connect can now be reset to factory settings. To reset your BPM Connect, perform the following steps:

  1. Press and hold the monitor's button for 6 seconds until System is displayed on the screen.
  2. Press the button until Reset is displayed on the screen.
  3. Press and hold the monitor's button for 2 seconds.
  4. Press the button 5 times as the display counts down from 5.
  5. BPM Connect has now been reset.

Once the factory reset is complete, you can reconfigure your BPM Connect. Click here for more information.

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