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This article will help you if you receive any of the following error messages:

- Measurement could not be performed. Please try again.
- Connection error. Quit the application and reconnect your BPM Connect.
- Please wait until the cuff is totally deflated before starting a measurement. Stay still during the measurement.
- Check that BPM Connect is correctly positioned on your arm and that measurement is performed in good conditions.
- Low battery level.

 


 

Measurement could not be performed. Please try again.

  1. Re-fasten the cuff.
  2. Rest 5 minutes before the measurement.
  3. Sit down in a comfortable position, legs uncrossed, feet flat or on the floor, arm and back supported.
  4. Do not speak or move during the measurement.
  5. Keep the cuff and heart at the same level during the measurement.

Click here for more information on how to position BPM Connect.

If you still encounter this issue, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Connection error. Quit the application and reconnect your BPM Connect.

  1. Press the button of BPM Connect for 3 seconds to turn it off.
  2. Quit the Health Mate app and press the button of BPM Connect to turn it on.

If you still encounter this issue, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Please wait until the cuff is totally deflated before starting a measurement. Stay still during the measurement.

  1. Make sure that you remain still and that you don't talk or cough during the measurement.
  2. Try to take a new measurement. 

If you still encounter this issue, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Check that BPM Connect is correctly positioned on your arm and that measurement is performed in good conditions.

  1. Check that BPM Connect is correctly positioned on your arm and that measurement is performed in good conditions.
  2. The battery of BPM Connect may be low. Please load the monitor with the provided charging cable.

Click here for more information on how to position BPM Connect.

If you still encounter this issue, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Low battery level.

Please load BPM Connect using the provided charging cable. To do so, connect the USB end of the charging cable to a power source.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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