choose language

Deutsch Français 日本語 简体中文

This article will help you if you receive any of the following error messages:

  • ERROR 201: The cuff is not tight correctly. Click here for more information on how to position BPM Connect.
  • ERROR 202: Talk or movement has been detected during the measurement. Please try to take a new measurement and make sure you follow the guidelines.
  • ERROR 203: No heart rate has been detected. Please try to take a new measurement and make sure you follow the guidelines.
  • ERROR 204: Error calculating blood pressure. Please try to take a new measurement and make sure you follow the guidelines.
  • ERROR 205: Measurement result is out of range. Note that BPM Connect fits arm circumferences from 22 to 42 cm (9 to 17 in).
  • ERROR 206: The measurement has been stopped manually.
  • ERROR 220: Battery level is too low. Please charge BPM Connect using the provided charging cable before taking a new measurement. Make sure you follow the guidelines when taking a measurement.
  • ERROR 221: Battery level is too high.
  • ERROR 301: BPM Connect is not inflating correctly. Please try to take a new measurement and make sure you follow the guidelines.
  • ERROR 303: BPM Connect failed to start a measurement. Please try to take a new measurement and make sure you follow the guidelines.

If you receive any of the error messages listed below, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.

  • ERROR 100
  • ERROR 101
  • ERROR 102
  • ERROR 103
  • ERROR 104
  • ERROR 105
  • ERROR 108
  • ERROR 109
Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.