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What is the duration of the Black Friday promotional period?

Black Friday deals are live from November 25th until December 2nd, 2019.

Is there a limit to the quantity of products that I can purchase?

There are no quantity limits.

To where does Withings deliver?

Delivery information is available here. Note that we do not ship to P.O. Box or Packstation addresses.

Is there free shipping for Black Friday orders?

There is free shipping on Black Friday orders with no minimums for orders containing at least one product with a serial number. The free shipping promotion does not apply to orders containing only accessories (wristbands and Steel HR chargers).

Is expedited shipping available for orders placed during the Black Friday promotional period?

Expedited shipping is not available for orders placed during the Black Friday promotion period.

Can I use coupons or other promo codes during the Black Friday promotional period?

Please note that our coupons and promotional codes provide a discount off of the MSRP of the given product. They do not, however, provide a discount off of items with promotional pricing, such as those from our Black Friday offers. As such, it is not possible to combine promotional codes or coupons with our Black Friday offers. If a coupon is added to your cart, the discount reflected at checkout will be on the MSRP of the product and not the Black Friday pricing.

Will I receive my order later than usual during Black Friday sales?

We do our utmost to ensure that all orders are delivered on time. However, it is possible that the delivery of your order may take longer than expected due to high shipping volumes. In these cases, you will be notified of the delay via email.

Please feel free to check the status of your order using the tracking number provided in your shipping confirmation email or by visiting the Order status page.

If you have not received your order, make sure the shipping address provided when you placed your order was correct. If the tracking on your order says that it was shipped, but you have not received it, please check with neighbors, your nearest post office, or a local pick-up point to see if it was shipped to any of those locations.

If your order is not at any of those locations, or it is late by more than 5 business days, please feel free to contact our Customer Service team here.

What is the return window for orders placed during the Black Friday promotional period?

All orders placed from our website starting on November 25th, 2019 will be eligible for an extended return window which ends on January 31st, 2020.

Orders placed after January 1st, 2020 are subject to our standard 30-day return window.

What if a product goes out of stock during the Black Friday promotion? How can I know what is out of stock?

If a product is out of stock and will be replenished, you will be shown a page to pre-order the product rather than purchase it. The product will still be eligible for the Black Friday promotional pricing. You will also be shown the estimated shipping date when pre-ordering the product.

If the product is out of stock, but will not be replenished, it may either say 'Out of Stock' or no longer appear on the online store. In these cases, you will not receive the promotional pricing if the product comes back in stock after the promotion has ended.

What happens if I buy a product and then the price drops a few days later due to the Black Friday promotional period?

If you are still within the return window (30 days) and the price has dropped on our website, we’ll match the price by refunding you the difference. This is only available for products purchased individually but does not apply to discounts on bundled products. To receive the price match, please contact us during the Black Friday promotional period using the email address with which you placed your order and provide us with your order number.

What should I do if I get the following error message at checkout?

‘An error occurred. Please try again'

This message indicates that there could be an issue with your selected form of payment. To place your order successfully please try the following steps:

  • Try another form of payment such as an alternate credit or debit card, or a PayPal account instead.
  • Try to complete your purchase using a different web browser on your PC, Mac, or mobile device.
  • Contact your bank or card issuer to authorize the purchase and attempt to complete your transaction again.

If you continue to experience issues placing your order, please contact us and provide a screenshot of the error message that you are receiving so we can assist you.

How can I change the shipping address of my order?

As soon as the order status shows ‘processing’, we are unable to update your address.  Your package will be delivered to the address that you provided when you placed your order. If the carrier is unable to deliver the package to that address, it may be sent back to us or to the nearest post office.

If the package is delivered to the nearest post office, it will be available there for pickup for 10 days. If it is not picked up after 10 days, it will be returned to us. 

So that you don't miss out on the special Black Friday pricing, we recommend that you place another order to the correct address.

Once the tracking information for your original order shows 'Back to Sender,' we will start the refund process for that order. 

How can I edit an order (add, remove, or change an item)?

It is not possible to modify the contents of an order once it has been placed. If you wish to add, remove, or change an item in your order (including a change of color or size), the order must be canceled and placed again. Information on how to do this can be found below.

How can I cancel an order?

You are able to cancel your order only when the Order Status page shows the following status:

  • Your order is processing. We will now proceed to the debit of your order on your banking or PayPal account.
  • Your order is confirmed. We are now starting preparing your shipment.

To cancel your order, please visit the Order Status page and click on Cancel my order at the bottom of the page.

The order cannot be canceled if the Order Status page shows the following status:

  • Your order is being prepared and is about to be shipped.
  • Your order has been shipped, here is your tracking number: XXXXXXXXXX

If your order has already been shipped you can refuse it upon delivery or return it once you receive it. Be sure to contact us before returning your order so that we can provide you with a return label as orders returned without this label will not be accepted.

Why has my order been canceled?

If your order has been canceled because it was suspected to be fraudulent, don’t panic! This may occur if a higher-than-normal security risk has been detected with your order. Keep in mind that this is done for your protection.

When placing an order, please ensure that the billing address and shipping address are the same. Please note that it may be necessary to contact your bank or credit card company to ensure that they authorize the charge on their end.

If you have verified the above, and are still unable to place the order, please try placing the order using a different payment method such as a different credit card or PayPal. All orders placed via PayPal are guaranteed to be approved.

Please note that it is possible for there to be a pending charge on your original payment method. This is a temporary authorization placed to secure the original payment. This authorization should clear within 2-7 business days depending on your financial institution.

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