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ScanWatch - I can't access the Blood Oxygen feature. What should I do? (Japan users only)

Great news! The recreational Blood Oxygen feature is now available in Japan.

To use it, make sure that both your ScanWatch and your Health Mate app are updated.

If the Blood Oxygen feature still isn't activated, reach out to us, and include the following information:

  1. The email address used in your Health Mate account.
  2. The serial number of your ScanWatch.
    To check the serial number, go to the Health Mate app > Device > ScanWatch > All Settings > Product Information. You will find the serial number here.

Again, make sure to provide our team with the information abovementioned.

Note: We might reply to you in English.

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