choose language

Deutsch Français 日本語 简体中文

Factory resetting your Sleep allows you to delete all of the data stored on it.

Important note:

  • Factory resetting your Sleep will not remove any of the data that was synced from the Health Mate app.
  • All data that wasn't synced before resetting your Sleep will be lost permanently.

To reset your Sleep, perform the following steps:

  1. Go to the Settings of your mobile device, select Bluetooth and locate Sleep in the list of devices. Select the small icon to the right of the sleep sensor and select the option to Forget or Remove the device. 
  2. Make sure to place the inner part of the Sleep out of its textile cover.
  3. Put the lower part of the device towards you.
    A notch with the word RESET below indicates the location of the reset button.
  4. Unplug, then plug Sleep using the provided adapter.
  5. Press and hold the RESET button for five seconds.
    Note: Be sure to insert the paperclip (or a similarly-shaped object) into the hole just above the word RESET as the other opening on the Sleep is for the sound sensor. Inserting an object into the sound sensor can damage it and prevent the breathing disturbance feature from working.

    The LED on the back of the device will flash red three times, then flash green continuously one time.

    A flashing blue LED indicates that the reset procedure has been done successfully.
  6. Put the inner part back into the textile cover.
    Make sure to flatten the sensor all over its surface in the textile cover.

Click here if you want to install your Sleep again.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.