Adding Users to your Device
You have two options to set up your scale for multiple users:
- Option 1 - Group all users under the same account (meaning that all users can access the other users' data)
- Option 2 - Create separate Withings accounts for each user (to keep each user's data private)
Note: There is a limit of 8 users per scale.
Option 1: Users on the same Withings account
Once you've set up your scale on a Withings account, all the users who have a profile under this account can use the scale. Because this account is shared among its users, all users can access the data from other users by switching users within the Profile > Family section of the app. This option is often used for households/families who are sharing a single scale.
If necessary, you can always add more users to your Withings App account:
- Open the Withings App.
- Select the Profile icon in the upper-left corner.
- Scroll down to 'Family' and select Add.
- Fill the new user's name, birthdate, email and select Next.
Note: Pay attention to the approximate weight value you type for the new user as this value is used by the scale's automatic recognition algorithm. - Confirm that you have consent from the user to add them to your account.
- Enter their height and weight
- The new user profile will appear in the app.
Note: You will need to weigh yourself once more before the scale receives the new user's information.
Option 2: Users on different Withings accounts
You can create a separate Withings account for each user to make sure everyone's data stays private. Once the new account has been created, you can share the access to your scale to the new account by performing the following steps:
- Open the Withings App.
- Go to Devices.
- Scroll to your Body Comp.
- Tap Share (iOS) or Settings > Share your scale (Android).
Note: if you don't see the 'Share' option, we recommend that you reinstall your scale in Wi-Fi. - Select how you want to share your scale and who you want to share it with.
A link, which will be valid for 72 hours, will then be sent to the person(s) you’ve invited. They will be able to link the scale to their account from there without having to install it from scratch.
Note: The Share option is only available if you have originally set up the scale in Wi-Fi. If you've set it up in Bluetooth, you'll have to install the scale from scratch on the new account.
Removing Users from your Scale
- Option 1 - Remove users one by one.
- Option 2 - Remove all users at once.
Option 1: Remove users one by one.
- Log in to the Withings App as the profile you wish to disassociate.
- Select the Devices icon in the upper right corner.
- Select Body Comp.
- Scroll to the bottom of the screen.
- Select Dissociate this product.
- Select Remove from this profile.
Option 2: Remove all users at once
- Open the Withings App.
- Select the Devices icon in the upper right corner.
- Select Body Comp.
- Scroll to the bottom of the screen.
- Select Dissociate this product.
-
Select Remove from all other accounts.
Note: All separate accounts or users will be removed from the scale. - Press and hold the button on the top side of the scale for at least 8 seconds to turn on the screen.
- Three options will appear on the screen: Info, Update, Reset.
- Press the button on the top side of the scale until the selection rests on ‘Reset.’
- Press and hold the button until the screen says ‘Reset in 5 clicks.’
- Press the button five times to complete the factory reset.
- The scale will no longer have the previous users on it.
Learn more about User Profile Management here.