Important Note: Please keep in mind that Vascular Age measurement is unlikely to be reliable if you are diagnosed with a heart rhythm disorder.

You don't get any Vascular Age data

If you don't get any Vascular Age data, perform the following steps: 

1. Make sure the Vascular Age screen is still activated in your Withings App. 
2. Step on the scale barefoot.
3. Check that your scale is clean.
   Click here for cleaning instructions.
4. Remain completely still and do not speak the entire time you are on the scale.
5. Make sure your feet are centered on the scale as below:
   
6. Try to slightly moisten your feet if everything else fails.

Note: After installing your Body Comp, you will need to complete five valid measurements to access the Vascular Age graph. These measurements are required to calibrate Vascular Age measurement on your scale. You will be able to see every valid measurement on the Home screen of your app, and a final one once you can access the graph.

Your Vascular Age data doesn't seem accurate

If your Vascular Age data doesn't seem accurate, follow these steps:

1. Step on the scale barefoot.
2. Check that your scale is clean.
   Click here for cleaning instructions. 
3. Remain completely still and do not speak the entire time you are on the scale.
4. Make sure that you are in a quiet room where the temperature is stable (ideally 71.6-73.4°F / 22-23°C).
5. Make sure you take the measurement at the same hour every day, and at least three hours after a meal, drinking coffee or smoking a cigarette.

Your screen displays 1/5, 2/5, 3/5, or 4/5

The first vascular age result is available after 5 successful measurements. If 1/5, 2/5, etc. is displayed, it means that the algorithm has not yet collected enough measurements to provide data.

Disclaimers:

• Body Comp is not a medical device and as such it is not intended to detect, prevent, monitor, or treat any disease. Always consult your doctor or healthcare professional before making any healthcare decisions or starting any diet or exercise program.
• Vascular Age is a relative indicator based on Withings users. This feature can’t predict an absolute risk of developing a cardiovascular disease and should only be considered as a wellness indicator.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.