To reset the Wireless Scale to its factory settings, please follow these steps:
- Remove one of the batteries for 30 seconds and then reinsert it.
- Wait for the "√" (checkmark) to appear and then press and hold both buttons on the bottom of the scale simultaneously until you see the word "Factory" appear.
Note: It may be necessary to hold both buttons for up to 30 seconds before 'Factory' is displayed
- 'Forget/Unpair' the scale from the list of Bluetooth devices of the mobile device.
- You are now ready to reinstall the scale.
- Resetting your scale will not delete any data already synced in the Withings app.
- Any data that has not been synced before resetting your scale will be permanently lost.