I bought the BPM connect in July. It worked well, but recently will not sync with the app at all. Bluetooth shows the device and phone are connected, and Wi-Fi says it is connected, but no sync. I tried to update the firmware from 1261, but says I’m up to date. I cycled “Airplane mode”, unpaired Bluetooth and repaired, and app firmware is 5.12.1
Can you help me?