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Scanwatch back detaching

ScanWatch
Completed
Written by juneinsydney

6 comments

My scanwatch is not charging. The backplate is very loose preventing a good connection with the charger. The watch has never been worn in the shower or swimming. Should it be glued back on?? I cannot find the address for a service centre oin Sydney Australia.
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  • Official comments from Withings
    Armelle

    Hello @juneinsydney,

     

    Thank you for posting. Could you email us via http://within.gs/help and join a photo of your ScanWatch showing the back case open, please? We would also need to know how this occurred.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

  • juneinsydney
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    Thankyou Armelle. I discovered that the back of the watch was loose when it would not connect with the charging station. When I looked closely I could see that the back was not fitting tightly to the watch. There was some movement, and I could carefully lift the back a few millimetres and see that it is secured only by wires. This is something that has just happened over time.

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  • juneinsydney
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    I'm having trouble attaching a photo to this post. Can you send me a direct email address to provide you with the photo?

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  • juneinsydney
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    The "Contact us" link just send me back to the forum 🤔

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  • Armelle
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    Hi again @juneinsydney,

     

    Do you have a Facebook or a Twitter account? You can send us a private message with your photo there. For Facebook, click here. For Twitter, click here. 

     

    Have a lovely Monday,

     

    Armelle, Withings Customer Service

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  • juneinsydney
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    Hi Amelle,

    I resized the image of my watch and then was able to copy it in to the post.

    What I really need to know is if you have service centres in Sydney.

    If not, I will take it to my local watchmaker to see if he can glue the back on.

    I need to get the back secured so that I can recharge the watch.

    Thanks

    June

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