I have 2 HR Steel watches and gave one to my wife. I disassociated the wrong watch from my phone. In trying to re-install my new watch to my Health Mate app I did a Factory reset. I received the Hello screen, then the Setup screen with the pulsating Heart, then it slide left and I got an X, then another X, then the Setup Screen and the whole process started again. I tried the Factory reset 5 times and each time I get the same. The watch is 100% charged and was bought in October 2022. Prior to this it worked perfectly.