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Sleep analyzer calibrating take too long and failed

Sleep Analyzer (EU and ROW)
Answered
Written by boomcoolism

4 comments

Sleep analyzer calibrating take too long about an 1 hour and fail calibrating. After withings advice to reset factory and reinstall product, it is keep failing.
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Date Votes
  • Official comments from Withings
    Armelle From Withings

    Hi @boomcoolism,

     

    Are you already in contact with one of my colleagues via email? If yes, I suggest you tell them that your issue persists.

     

    Good day to you,

     

    Armelle, Withings Customer Service

  • boomcoolism
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    Hi Armelle,

    No one contact me yet, i need to claim or contact customer service

    Do you have any information for that?

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  • Armelle From Withings
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    Hi @boomcoolism,

     

    I couldn't find any opened case in our database. Did you contact us via http://within.gs/help?

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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  • ahmedkazzaz
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    Hello my device continues to calibrate I have tried to reset but in the middle of the night while sleeping the buzzing noise of the calibration starts internment so much that it disturb my sleep and I have to switch off the device from the power

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