My scale is off by about 3 pounds. How do I fix it?

Hello @judi,

Thanks for posting. I'm sorry that your measurements from the Body+ don't seem accurate. Could you please confirm if it's the weight that is off by 3 pounds? If yes, and you see arrows on the scale's display, please try to lean in the direction indicated to stabilize your weight. Additionally, could you please:

1) Remove the batteries from the scale for 60 seconds and reinsert them. 

2) Make sure you use the carpet feet if your Body+ is placed on a carpet. If it's placed on a hard floor, do not use the carpet feet.

3) Make sure you wait at least 10 seconds before weighing in so that it can tare.

If the situation persists, please send us an email or chat via http://within.gs/help. Prior to that, please try putting an object of known weight (weighing at least 15 pounds or 7 kilograms) on the surface of your Body+ and let us know in your email what weight the scale displays. Also, please let us know how much weight the scale is off compared to the actual weight of the object.

Have a nice day,

Toni, Withings Customer Service