Version 5.16.0's NIGHTMARES
Terrible, slow, and even more confusing. The most frustrating app on my phone since it's version 5.12.0.
Before that it was GREAT! Even during the terrible years from 2016 to 2018 under Nokia's rule, things were not so bad.
Just a FEW examples below, but there are MANY MORE.
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After every update, including this one (today's was just the worse) the first, animated screen "migration in progress..." took over 1 hour without feedback on progress (just stuck at some %);
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To sync with the cloud (or wherever) every time I open the app, this takes ages (from 2 to 5 minutes);
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Graphs get less and less detailed and ever more useless. WEIGHT is still not "bundled" (as it was pre-5.12) with Body Composition (MUSCLE, FAT, BONE). Give us at least those 4 key parameters in one graph so we can see how they affect (or not) each other. Even better - throw BMI and WATER in this graph. Make the graph lines 6 and let us choose which ones to turn on or off...or all at the same time (as it was). Such a unified graph IS EXTREMELY IMPORTANT! Before 5.12 I could CLEARLY see, that during the weeks when; (1) I did mostly cardio, I lost fat, but didn't gain muscle; (2) when I did KETO for a few months I lost a TON of fat, but also lost some muscle; (3) for the time I did mostly weights in the gym, I gained muscle, but fat stayed the same. Now, in the Withings App since 5.12 I SEE NOTHING. The data is all over the place, stand-alone, or in groups that make no sense. Data is wrong, entries are repeated or missing, and getting to the data takes a LOT of time. And time is money. And nerves are precious...health-wise. My nerves are almost collapsing during the last few "updates" because I have been collecting data with Withings since 2011. NOW IT'S ALL USELESS. Both old data and new data. WHAT A MESS!;
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SERIOUS battery impact on the phone: The app drains the battery as no other app does. Every morning while "fighting" with the Withings app I lose +/- 20% charge on a NEW BATTERY with 100% health (my phone is 1 month old, iPhone 14 Pro); On my previous phone iPhone X whose battery had 70% healt (a bit degraded, but still fine)...lost of battery charge in the morning was close to -40% or more, while battling Withings App. I used to have my morning coffee plugged in while using the app.
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Slow: And again: it's SLOW, SLOW, SLOW (on the new iPhone 14 Pro!). A disaster!;
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Web interface (thank got not messed up yet): Edits I made in the web interface (https://healthmate.withings.com) never get synchronized with the Withings phone app. But the app overrides edited data in the cloud. Deleting an entry on the phone (when weight was taken with clothing, phone in the pocket, etc. I want to delete it.)... It's a mission: takes more than 30 seconds to delete an entry, and during that period the app seems hung up...unresponsive. Also, when I delete a wrong measurement/entry it remains in the chart and across other apps via Apple Health. This is ridiculous. Sometimes I measure myself on the scale (before traveling) with hand luggage and suitcases to get an estimate of their weight. That extra weight (sometimes +45kg on top of my real weight sticks to my profile and messes up my stats and data COMPLETELY. THIS IS UNACCEPTABLE. And I travel a lot). I used to be able to delete those measurements. Not anymore;
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Family-sharing health is gone! For years I had side-by-side my parent's profiles (80 y.o. people) in the app in DASHBOARD Tab, now replaced by MEASURE, and now THEY ARE GONE along with all their data! Their faces appear only in the My Profile Tab. THIS IS TERRIBLE! They live in another country and every day I was checking their health data. Since 2011 (!!!) They have invested in the same Withings tech as me (scales: Body Cardio, not a cheap one, and 2 other scales before that), blood pressure monitors: (now the BPM Core, before was the BMP, the green one.);
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Ads and false marketing: Meanwhile, we are flooded with Ads and non-stop marketing from Withings regarding a new scale that costs 400 €. Without a good app, the scale is worth ZERO €! And the app used to be great, before the last few stupid "updates". ... since 5.12.;
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Body Scan Scale/Scam: I was very much looking forward to buying the Body Scan Scale and it was included in my budget for when it comes out. NOW I WILL NOT BUY IT EVEN IF ITS PRICE FALLS DOWN TO 4.0 €. Without a working app, it's just a piece of junk taking up space. And more: I WILL NOT BUY ANY MORE WITHING DEVICES until that app is fixed. And with more than 47.000 followers online I WILL NOT RECOMMEND Withings anymore to any of them. And not to family, not to friends, not to followers. FIX THE APP! ASAP! We, clients and users, HAVE HAD ENOUGH!;
- Withings support - Waste of precious time: I did get to reach support. Very kind people. But useless. I was assigned a single person I could get back to at any time with observations, troubleshooting results, etc. I was in touch with this person, sending screenshots, videos, screenshots with sketches and explanations in them, arrows pointing at stuff, and highlights of issues. After 3 weeks of WASTE OF TIME, I gave up and gave up hope too. And today, after 5.16.0 - the last drop of hope is gone;
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Random entries: for example - I measure once a day in the morning at 8:00 am and the next day I see that measurement repeated 5-6 times for the same day at different times of the day from morning to evening. I delete them. I few days later, they come back. This is being a slave to an app;
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Many entries ARE NOT in the data list (All Data) but they DO appear in the Graph. That's insane;
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Deleting entries (...or not) really: Also, when I delete a wrong weight measurement/entry it remains in the chart and across other apps via Apple Health. This is ridiculous. Sometimes I measure myself on the scale (before traveling) with hand luggage and suitcases to get an estimate of their weight. That extra weight (sometimes +45kg on top of my normal weight) sticks to my profile and messes up my stats and data COMPLETELY. THIS IS UNACCEPTABLE;
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Loading data takes so long. Populating a chart/graph takes many seconds (10-20sec). Switching to another chart - same waiting. Switching BACK to the previous chart, the loading and the waiting restarts, and the graph is populated many seconds later. Closing the app and immediately reopening it - loading and waiting starts all over again. Lack of CACHING I guess?;
- And much, much more...
No "Kind regards and Best wishes" this time! (only for the readers, customers, and the other victims)
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