Version 5.16.0 - THE WORST UPDATE SO FAR since 5.12

Withings App
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  • Official comments from Withings
    Lyn

    Hello everyone, 

     

    Thank you for sharing your experience with the Withings app. I understand how important it is to have a reliable app when tracking your health data, and I apologize for any inconvenience caused by recent matters.

    I appreciate the time and effort you have invested in collating the situation you are experiencing in the app, and I assure you that our development team is diligently investigating the reported concerns.

     

    I would also like to clarify that the shared dashboard feature is still available in the app but has been relocated to the measure tab. You can find it by tapping the gray oval with your username and selecting the user profile you wish to view.

     

    We value your feedback on how we can improve our app. Thus, I have shared it with our developers. 

     

    @nbdenosta and @jrubinart: We take every reported case seriously and strive to provide the best assistance possible. Please feel free to contact us at https://bit.ly/3Lg5tPL so we can investigate and assist you further. 

     

    Have a nice day, 

    Lyn, Withings Customer Service

  • Nicklaus D
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    consider yourself lucky that you got it to work lol! in older phones like mine (ios15.6) It is barely an 'app'. Just going to their new measure tab would glitch the entire phone! 

    Aside from the obnoxious flickering in their new featured tab, I'm also experiencing the lack of caching you mentioned.
    - the badges wouldn't show up, ALL measurements take a while to load like it's its first time seeing it, the annoying "please turn on bluetooth" even when it says on device tab my watch is connected. 
    - This has been its most broken state I couldn't believe it, as a new user of their platform (watch, bpm and scale) I'm having some regrets and reduced confidence in getting more products from them

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  • Jordi R
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    +1000 likes to you and this post Totally agree with all detailed points

     

    It's absolutely frustrating, specially for the old users

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  • Maurice d
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    I completely agree with this message about the terrible upgrade 5.16.0 .

    I use almost all the articles of withings already for many, many years. Already long for the Nokia intermezzo.

    And always the app worked fast and gave the information I wanted.

    Now I have to wait a long time for the synchronisation with my watch and much longer before I can get any graphs.

    Every request I make with the app is very slow.  I don't understand how you could make such a great product so bad

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  • David L
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    I have an android, brand new Galaxy 23 ultra. The app is SLOW. It crashes frequently. It's not synching my GPS workouts with Strava. Did I mention the app is SLOW? It's pretty frustrating.

     

    Edit: The workouts are ONLY showing up in the app. They don't show up on the dashboard AT ALL anymore.

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  • David L
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    I'm going back to FitBit. I need my workouts to show up somewhere and to sync. 

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  • ivofrijn
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    Just sold my withings scale and bought a garmin scale. Never experienced a company that just doesnt listen to his users. The app is a huge downgrade and a year later nothing changed.

    Would never recommend this scale again.

    Bye withings

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  • tanjaheiner
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    I agree 1000%.

    I left already some comments & complains in this forum, but withings does not give a sh....

    Worst of all: If you contact them they ignore that this is a GENERAL issue  - not something with my (or anyones) specific setup.

    So, walking one through resetting the phone, reinstalling the app, re-signin aso - thats all a waist of time and its diverting from the fact that 

    THE APP IS BROKEN!

    FOR EVERYONE - esp w/ IOS 15.6.7

    So, WITHINGS: Give us an ETA when this mess will be fixed (its over a month now!!)

    or - ROLLBACK to a pre 5.16. Version until you get your stuff together

    I am TOTALLY FRUSTRATED and close to throwing 2 scanwatches in the bin, as they are pretty useless w/o the App.

     

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  • noskrap99
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    Yep. People who write software just think whatever they think is neat should be added no matter what. I thought it would be nice to track my weight, and I have lost some as I desired, but now they keep throwing more and more things on the app.
    I see something called weight-only mode, but the directions to say to select devices, and I no longer have that selection at the lower right. If I select the icon of the scale in the upper right, it has nothing called modes to select this mode.
    There is no longer any focus on user-friendly user interfaces in so many places, even the medical profession complains about the software they forced to use and how awkward it is. Welcome to the 21st century.

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  • Anna H
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    The app is literal garbage filled with ads and corporate art 'notifications' I cannot dismiss. A stupid 'achieve' tab that won't ever go away, filled with even more corporate art and ads.

    Seriously, buzz off with this nonsense. I will not buy a withings product if you hate your customers so much. It's disgusting.

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  • Stephan T
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    I don't think Withings knew what they were doing right

    1. Graphs that combine a decent detail level with a predictive curve on top

    2. Graph views that let me see weight/fat/muscle/bmi in a single view / page

    3. Easy to access data

    4. Decent activity tracking on a monthly calendar view

    5. Focus on weight loss and trends

    It feels like a middle manger pushed for an update just for the sake of something new so they could get a promotion. The old UX was one of the best ones for tracking weight in the industry, the new UX is one of the worst. Feels like they took inspiration for Apple health... one of apples only apps with trash UX.

    The app is soo bad I don't use it anymore.  It's such a shame to see a industry leading weight loss and tracking UX thrown in the garbage.  

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