Spare parts

The same thing happened to my scale. I would like to buy replacement plastic feet for my Whittings Body + Smart Scale.
Does anybody have any info on how to get them

I have the same problem. I had to put a felt pad under the scale but not ideal. Since no one has an answer I’m going to have to purchase a new scale to take one of the parts then return the scale for a refund stating the scale is missing parts. I hate to do that but this company isn’t responding and doesn’t sell spare parts

I have the same issue, did anyone got an answer from Withings ?

I need the same answer, another foot!
How do we contact a parts replacement department?

#withings I hope someone from this company sees all of these messages, because the same thing happened to me. It’s an expensive scale and you can’t use it if you don’t have that little footpad to balance it out. #pleaserespond

i have the same problem as all you guys, no tel number and no support for replacement plastic cups - they deserve to fail as a company John Clarke OBE

even the tel number suggested does not work - what a blxxxy company John Clarke OBE

Need to replace the feet on my scale. How do I go about doing that?

I got as a birthday gift March 2025 it’s now May 2025 and 2 feet are broken and I just need to replace them

Anyone get an answer?

I see they refuse to answer. To start with, Europe has a right to repair directive, so the refusal to make spare parts available seems to go against the law in Europe. Second, maybe someone can add a comparative product here because I am sure not going to buy another Withings product given the terrible service. Thanks

Hello @Daniella F,

We have answered to the original post, as it is an official post it is pinned as the first comment. You will also find the link to our Customer Service in this comment. We do send out spare parts, like carpet feet, for our products, so you can order them directly with our Customer Service and we will send them to you.

Thanks and have a great day!