BPM no longer connects

BPM

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  • crstirrat
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    I have had a similar problem with the BPM in the last 2 months. (I have an iPhone 13 Pr0, iOS 16.6.1) From the screen "New measurement - push the button to wake up your BPM," when I push the "on" button, the green light will flash for ~8 seconds then go out. I never get to the next screen to START. I worked with customer service doing all resets, battery change, cleaning contacts, etc. and got it to work once but then problem recurred the next time I used it.  Repeated the process and it worked a second time, then problem recurred. When I asked about repair, I was told that the BPM is no longer made. Purely by serendipity, I discovered if I opened the Withings app to home page only, then pushed the "on" button, the green light will go solid and give me the START page from which I can do a BP measurement. I have repeated this "work around" several times successfully, so hopefully it should work for others. The problem seems to be the app communication to BPM.

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  • gmcveigh
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    I have tried that.  The app starts with the number of 146 then gives the error to wait until the cuff is deflated.  The cuff never inflated. Sigh......

    g

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  • tessy.phillips
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    The process described by crstirrat works for me. I have an iPhone 15 Pro running iOS 17.1.1

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  • patrick
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    Crstirrat stop-at-home-page workaround also worked for me on 14 Pro Max. Thanks!

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