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Potential incompatibility with iOS 17.4

Withings App
Answered
Written by Fred C

24 comments

For the first time a beta update has bit me.
Following the update to iOS 17.4 beta yesterday (yes, I know it's beta). This morning the follow areas of the app now cause the app to crash or close.

  • Blood pressure
  • Sleep quality
  • Average Heart Rate

My Steel HR Watch and Body + scale still communicate with the app, and the data are getting recorded--so that's good--however, I can't navigate to blood pressure to add a manual measurement. I was able to do this on the web app; although, It gave me an error too.

The following sections still work as expected

  • Weight
  • Body Composition
  • Heart Rate
  • Walking

To troubleshoot I did delete the app and redownload (then redownload all the data) but this did not correct the issue. 

I believe this is due to the beta software, and I'm only reporting this here to report it to Withings.

 

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Comments

Date Votes
  • Official comments from Withings
    Armelle
    • Edited

    Hi everyone, 

     

    Thanks for posting. We've started to deploy Withings 6.3. Once it is available for you, I invite you to download this new version of the app. Should the issue persists, don't hesitate to contact us at bit.ly/WithingsHelp.

     

    Have a lovely day,

     

    Armelle, Withings Customer Service

  • Kim B
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    Sadly I don't believe it's a compatability issue with iOS, 6.3.0 behaves the same way on Android devices. Multiple features crash the app when trying to open them, reminders no longer function, and some other small issues.

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  • Fred C
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    Right, but It worked for me yesterday, and not today. So they have some fixing to do. On iOS it doesn't seam to actually crash the app rather the app closes (like a crash). But it opens up real fast after it "crashes" so I think there must be some code, possibly related to navigation that's failing.

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  • Florian G
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    I have the same problem since the update to 17.4

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  • bernardo
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    Same here, after updating to iOS 17.4, the Withings App 6.2.2 crashes as soon as I tap on any measurement. All other functions seem to work correctly. 

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  • Mingjie J
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    Can also reproduce here on iOS 17.4

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  • johnvocking
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    Same issue here on iOS 17.4 Beta. App opens fine and all the activities etc are there but crashes as soon as you click on any item for more detail.  Tried delete and re-install to no avail.

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  • noeldixon
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    I am getting the same issue on iOS when I click on sleep or other areas on the app it closes the app and makes me relog in again. iOS 17.04 and latest version of withings

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  • mike.meara
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    I'm running into the same issue with v 6.2.2 after updating to iOS 17.4 beta.  The app crashes anytime I try to click on the details of BP and heart rate measurements.

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  • guido
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    Same Issue on 17.4.

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  • jykkedaman
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    Withings beta seems to be better on this one. https://testflight.apple.com/join/W6nOwUHe

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  • francofiorillo
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    Same here. iOS 17.4 HM last version.

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  • francofiorillo
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    Test flight version behaves well. Ver 6.3.0

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  • Fred C
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    Yep. the testflight version works as expected. 

    --Fred

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  • lars
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    Same problem here with 17.4 ... will you fix it Withings?

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  • maxliguori
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    I have the same issue with 17.4 but all is fine with the TestFlight version. Can you please provide a timeline for the fix?

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  • johnvocking
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    Test flight version still working well.

    However i have noticed that the “key” for the sleep scores and the associated colours on the sleep page is wrong when in dark mode.

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  • sebastien
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    I'm on 17.3.1 (and 17.3 before), but since yesterday, Withings Health Mate crash by Fitness and Health apps, plus the system settings about Health.

    Version 6.3.0 and the previous version before the today's update.

    Same things, no way to fix, make the iPhones health notifications lost about treatment, this is a serious issue.

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  • sebastien
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    TestFlight version is the same as the one I updated today but still crashing everything...

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  • sebastien
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    Days and counting, no answers anywhere. 6.3.1 was looking better but finally still not working.
    Any one still working at Withings?

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  • johnvocking
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    I am running the latest iOS 17.3 Beta as of yesterday release and with the Tesflight version all works well and no crashes

     

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  • sebastien
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    I'm with 17.3.1 no beta, and the 6.3.1 TestFlight, which works better, but still crash Apple Health regularly.

    Tried on two phones.

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  • sebastien
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    STILL NO UPDATE NO REPLY SUPPORT IS DEAD

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  • Andrzej K
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    After upgrading to 17.4 ios, every time I launch the withing app, my Health and Fintess apps are blank and frozen. I had to delete the app to be able to open the Health and Fitness app.

    Reinstalling did not help. How long can it take to fix this? The app is now completely useless.

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