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Watch will not update the firmware

ScanWatch 2 / Nova
  • Edited
Answered
Written by Holger V

3 comments

Hi!
My wife and I both have the Scanwatch 2. 38mm and 42mm respectively.

I have updated the firmware of my watch two times successfully, but wifes watch won't update.

I use the "Check for updates" in the app, update is found, I start the update process. Then there is short delay (max 3-4 seconds) followed by message "Your watch is now updated" (cant remeber exact wording right now).

But software version does not change and clicking the "Check for updates" button finds again the update.

I have also reset the watch, but still no luck.

 

Any advice?

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Comments

Date Votes
  • Official comments from Withings
    Lyn

    Hello @holger14,

    Thank you for contacting us. I'm sorry to hear that you are encountering challenges updating the firmware of your ScanWatch 2. Please check and confirm the following:

     

    • Ensure that the latest version of the Withings app is installed on both devices.
    • Make sure both watches are connected to a stable Wi-Fi network. Please note that during an update, you must stay near your device, and the mobile application must be running with the update interface visible: don't lock your smartphone, and don't leave the app.
    • Please restart both watches by pressing the crown button until the watch turns off and then restart it again. It takes around 20 seconds to restart the watch.

     

    If you've checked the above and the situation persists, please contact us at https://bit.ly/3Lg5tPL, and one of our specialists will assist you further with a fix. 

     

    Have a nice day,

     

    Lyn, Withings Customer Service

  • Holger V
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    Hi!

    * Both phones have app version 6.3.1

    * To be precise -- watch itself can not be connected to WIFI, it is a Bluetooth device isn't it :)
    And yes -- phone and watch are side by side, phone is not locked. As I mentioned, I am able to update my watch and I understand the process :)

    * I have restarted the watch and also reset the watch.

     

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  • leszkens
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    Any solutions? I have the same problem.

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