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Cannot Login to Health App

Withings App
Completed
Written by Chris F

13 comments

My weight measurements from my Withings Scale did not sync this morning and so I followed the advice on the support to log out of the app and re log in again.

I now cannot login to the app. Using the IOS version and both OS and app updated top latest versions. After going through the login process (set up 2FA via apple password in settings) and copying the recovery key to the clipboard, I press DONE and nothing happens. If I then exit the app (our even switch to another app) then the whole login process will restart.

I have tried to delete the app and reinstall, rebooted the phone etc etc. All to no avail. I can login successfully via the webpage

A couple of other things I note - from the webpage, I note that it is creating multiple users each time I unsuccessfully try and login (i.e it appears that I am not logging in to my account, just creating a new user in the account). Also when I redo the login process, it asks me for the 2FA verification code after entering my password, which is correct - however later in the login process it asks me to set up 2FA again and creates a new setup code - this means the previous 2FA does not work and I have to delete and redo that.

Please advise.

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Comments

Date Votes
  • Official comments from Withings
    André From Withings
    • Edited

    Dear all,

     

    I would like to inform you that we experienced a brief platform outage during a system update, which may have impacted your ability to connect to your application, install, or sync your products for the past 15 hours.

     

    The outage has been resolved, and you should now be able to log into your account, install, and sync your products as normal. We apologize for any inconvenience this may have caused.

     

    If the issue persists, please do not hesitate to contact our support team via chat: bit.ly/4b8Gr0j (Mon - Fri, 4:00 AM - 10:00 PM EST).

     

    Wishing you all a great day,

     

    André, Withings Customer Service

  • Ben L
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    I ran into EXACTLY the same problem. Everything stopped syncing, so I did everything as you did. Now I can only access on the webpage.

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  • Chris F
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    its good to hear that its not only me (although not good you are having the issue!) - hopefully it is a backend issue that will get fixed.

    Forgot to add - on the logion process, when it came to 2FA, I wasn't able to try and set up without this - there was a box for SKIP, but it was totally unresponsive.

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  • Ben L
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    Yep! Same thing... I'm stuck with a scale now that I've factory reset. Even tried setting it up with my Mac instead of my phone, and even that won't connect...

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  • Yukihiro M
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    I have same issue.
    help!

    After app login,
    It‘s freeze "0%" message

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  • Kameren O
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    I’m new to the app and can’t ’get started’. When I try to get started with email I never receive an email. When I try Apple- it just stalls and goes back to ’get started’. When I try google I enter my Authenticator app code and it stalls there. I’ve shut it down and retried several times each way and no luck. I wonder if the app is just broken tonight? Super frustrating

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  • Noel B
    • Edited
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    +1 (on android)

    first scale stopped syncing yester day.

    Today i factoy reset, didnt work, the i tried reinstalling the app, and logging in but its stuck at 0% when loging in

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  • Torbjörn A
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    Same issue... when pressing the button for 3 seconds as instructions told me to do, it started the setup process.. it failed twice and I cannot login to my iphone app. The data is in the cloud though so I hope things will be synced back when they've fixed the issue.. .

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  • RJ P
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    same here. did a reset and an app install, all broken now. stuck at the 0% screen (android)

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  • Andy A
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    no sync since 21.04. today I logged out and i can't login in the app (iOS) Web and Dev portal works fine...

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  • Chris F
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    5 hours after I tried to login, I just received about 5 emails from Withings with a Temp Login Code (even though I selected to login via password) and a load more informing me of modifications to my MFA settings....... I guess something is screwed up on the server side...

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  • Chris F
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    Looks like it’s now resolved- after receiving a bunch of emails, I checked the webpage and todays weight measurement had been synced.

    Tried the the app again and managed to login successfully.

    Would like to know what caused it though.

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  • Torbjörn A
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    My app i still not synced with the website... can I push it somehow?
    I've logged out and in on the app several times. Still nothing from today... 

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