Condensation Issues and poor customer support

Dear Withings Support Team,

I hope this message finds you well.

I am writing to express my disappointment regarding the persistent condensation issues I have encountered with my Withings watches. This is now my third time experiencing such problems, with my previous Steel HR devices suffering from similar issues. Approximately three years ago, I upgraded to the Scanwatch in hopes of a more robust solution, yet unfortunately, I find myself facing the same issue once again.

The condensation has become severe, to the extent that my watch is filled with water, rendering the screen so blurred that it is challenging to read the time, let alone operate the watch through the digital interface.

As a loyal customer who has invested in multiple Withings products, including purchasing a Scanwatch for my partner and integrating them into our daily routines with other Withings devices such as the scale, I am disheartened by the lack of durability in your products. While the technology and features provided are commendable, the recurring condensation issue undermines the overall quality and reliability of your watches.

Furthermore, I have been attempting to contact your support team for almost a week now, but navigating to the appropriate support channels has proven to be a cumbersome task. It is essential for customers to have easy access to support resources, especially when encountering issues with your products.

I kindly request that you contact me at your earliest convenience to discuss potential solutions for repairing or replacing my Scanwatch. Although I understand that my device is currently out of warranty, I firmly believe that a watch at this price point, from a company of your stature, should not exhibit fundamental issues such as condensation so soon and so frequently. As a dedicated user of your products, I am hesitant to explore alternative health product platforms, but the recurring issues I have faced compel me to reconsider my options.

I eagerly await your response and resolution to this matter.

Kind regards,
Angelos