Inaccurate weight as batteries get weak

Body Scan
Answered

Comments

  • Official comments from Withings
    Toni From Withings

    Hello @Frank B,

     

    I'm sorry your weight data from your Body Scan doesn't seem accurate. I value the information you've provided and apologize for any distress this discrepancy may have caused you and your wife. It's important to note that a low battery shouldn't affect the scale's weight measurement accuracy.

     

    Have you had the opportunity to review the guidelines outlined in our Help Center via this link? Following these steps often resolves issues related to weight accuracy.

     

    If the problem persists despite troubleshooting, please don't hesitate to contact us directly via chat at https://bit.ly/3Lg5tPL. When reaching out, please include the link to this conversation thread so our support team can be informed of the steps you've already taken.

     

    Have a pleasant Tuesday to you,

     

    Toni, Withings Customer Service

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