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VO2 MAX is frozen

ScanWatch 2 / Nova
Answered
Written by Tobias A

3 comments

Hi, since June 6th my VO2 Max on my Scanwatch 2 is frozen to that date and any new training doesn't change the date or the value. I run 3-4 times 10-15k per run and I have 10 times the entry for 6th of June at 16:43 but regardless of what I do, it seems to be stuck in this loophole. Any ideas?
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  • Official comments from Withings
    Toni From Withings

    Hello @Tobias A,

     

    Thank you for your message. I'm sorry your VO2 max is not updating on your ScanWatch 2. As the date isn't changing regardless of the workouts you're doing, could you check your data on the Online Dashboard at https://bit.ly/3gbeQF0? If everything is up to date, consider uninstalling and reinstalling the app and see if this sorts out the situation.

     

    I'd like to point out as well that VO2 max and Fitness Level scores are calculated only during outdoor walking or running sessions when the user is exercising with their mobile device. This requirement exists because GPS data is needed to compute these scores. You can visit this link for more information. 

     

    Should you require further assistance,  please don't hesitate to contact our customer service team via chat at https://bit.ly/3Lg5tPL. Our business hours are from Monday to Friday, between 03:00 and 22:00 EST. Be assured, that we are dedicated to resolving this matter for you.

     

    Have a good day,

     

    Toni, Withings Customer Service

  • Tobias A
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    Hi Toni, thanks for your comment. I am afraid deleting and reinstalling the app didn't help. I have just finished another 10k run with GPS tracking from the phone of course but the VO2Max is still repeating its date and time and value from the 6th of June. Any ideas what else I could do?

    Have a great afternoon, Tobias

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  • Tobias A
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    Finished another 19k run today but yet no change to the VO2 Max since it got frozen on the 6th of June. As I stated before I have deleted and reinstalled the app but the only behavior now is that after the 6th of June the same VO2 Max value keeps repeating but WITHOUT a time and date stamp. All other training up the the 6th of June were properly tracked with a date and timestamp after the workout. Any new workout after this date just duplicates the value not showing any time stamp….

    Maybe this is a valuable information to get some more support? Would be greatly appreciated!

    Thanks a have a great day

    Tobias

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