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Hello @CLYDETTE T,
Thank you for your message. I'm sorry to hear that you are unable to set up your Body Smart. I value the steps you took to try to resolve this matter on your end. Since the scale is in setup mode after changing its batteries, please reconfigure it by following the steps on this link.
If you encountered any error messages or issues during the reconfiguration process, please follow the necessary steps on this Help Center link. If you still need further assistance afterward, I invite you to reach out to us at https://bit.ly/3Lg5tPL. Our team is available Monday to Friday, from 3:00 AM to 10:00 PM EST, and we'd be happy to take a closer look at the issue.
Cheers,
Rona, Withings Customer Support
How do I fix I do not understand what is causing this it gets stuck set up 1/4 I just changed the batterirs past week
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Hi @Sharanjit P,
Thank you for posting. I'm sorry to hear that your Body Smart got stuck in setup screen mode. Could you please remove the scale from the Bluetooth settings of your mobile phone and reinstall the scale on the Withings app? For the steps, please visit our Help Center article, Body-Smart-Installing-my-scale.
For further assistance, please reach out to us at https://bit.ly/3Lg5tPL.
Have a good one,
Jo, Withings Customer Service
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I CHANGED MY batteries in my scale and now it's I don't know how to get it back online.It has set up and a few different languages on there.But I don't see how I can set it back up to Get it back online.I need it HELP!!!
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