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Hi @Paul S,
I appreciate your message. I'm sorry to hear that the button on your ScanWatch has stopped functioning. Thanks for your effort in trying to sort out the situation. Could you please contact our customer service team via chat by visiting this page so we can further assist you? Upon reaching out, please indicate the following information:
1) Does the watch button make a 'clicking' sound when pressed?
2) If the watch experienced any impact or fall.
3) If you notice any physical damage to the watch like the LED cover or the back side of the watch has cracked or appears to be intact, or if the watch has condensation inside the glass.
4) When you press the button, does it feel as though it is 'stuck' or does it slide back out, or return to its original position, when depressed?
5) Lastly, charge the watch for 4 hours. While on the charger, press and hold the button for 20 seconds. Check if the display lights up within 30 seconds of completing the reboot and let us know.
Thanks a lot for your cooperation,
Toni, Withings Customer Service
I'm having the same issues.
1. No
2. No
3. No
4. No
5. I've followed the directions, as well as rinsing under hot water, but nothing changed. See image. it is continually at 100% and turns off as soon as I remove it from the stand. Holding the button for 20 seconds shows no change - "100%" is persistent.
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Hello @Daniel S,
Thank you for your comment. I'm sorry to hear that you are encountering an issue with your Steel HR. I appreciate the information you shared in your email and the troubleshooting you performed. We'd like to check the options we have for your device. Could you please contact us via chat at https://bit.ly/3Lg5tPL? Our support team is available Monday to Friday, from 03:00 to 22:00 EST. When you reach out, please provide the serial number of your watch.
Have a nice day,
Kaye, Withings Customer Service
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