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Sync is still broken (Sleep)

Sleep Analyzer (DE)
  • Edited
Written by Max P

3 comments

I use the Sleep-tracker. Data is uploaded to the Withings-cloud after I get up (this seems to work reliably). What is not working reliably at all is:

  1. having my Sleep-data in the Wihings-App (sometimes its working, sometimes not, sometimes I have to re-install the app and log-on again. It is a mess)
  2. having my sleep-data in Apple Health. Sometimes it syncs, some days it doesn't. If I switch between the Withings and the Apple Health app frequently it sometimes syncs the last night (but only the last night).

It seems the sync-problems of Withings are persistant since years, but nobody seems to care (according to this forum). You even want to up-sell me additional services, but do not get the basics right. 

Your (physical) products are really good. Why do you ruin the experience with flawed and neglected software?

 

Additionally: the log-on with Apple to the forum seems to be broken too. I had to lookup the eMail-address to log on to the forum via eMail and wait for a code that never arrived. Funnily after some page-reload I was logged in. Trying to "log on with apple" always ended up in an error.

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Comments

Date Votes
  • Peter B
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    same here and now.

     

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  • Thomas M
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    Sync worked for me for years. But since 3 weeks no longer. Logout in the App helped once. But only one time. Now again no sync.

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  • Thomas D
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    Yes, the same old story. I'm now on my second sensor, and it's causing the same problems again. Last time, I spent weeks in contact with support, and they tried to help me. Apparently, the device was already defective (it lasted four years), so I bought a new one. Now, after almost three years, the same thing is happening with this device. If I didn't rely on something like this because of my sleep apnea, I wouldn't bother. But as it is, I wonder if they're just milking their customers for all they're worth. They should be focusing on fixing the bugs, not just maximizing profits. It's incredibly frustrating.

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