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Withings App not syncing

Withings App
Answered
Written by Judith A

4 comments

I have been using the Withings App for a long time and love it. I use the Body Scan and also keep track of my steps with the apple watch. I use the sleep function. For about a month, the app is not syncing properly. At first I was not getting the syncing with Body Scan and would not get the most recent weight. I reached out to the support and I was told that they released a new version. Since I upgraded to the new version, I now do not get syncing with the steps and all the functions do not appear in real time. I sign out of my account and it hangs on 6% and then turned off my iphone all together. It is extremely difficult to be able to sync each time. Customer Support is not responsive and they even closed my case without waiting for my response. What is going on with Withings? So disappointed. Any suggestion to get the app up and running again???? and how can I get customer support to respond?

thank you!

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Comments

Date Votes
  • Official comments from Withings
    Lyn

    Hello everyone,

     

    Thank you for reaching out. I'm sorry to hear that you're experiencing difficulties with the Withings App, particularly with the syncing of your Body Scan data and step count from your Apple Watch.

    To assist you effectively, could you please provide your support case number? This will allow us to delve into the specifics of your situation. 

     

    Additionally, for immediate troubleshooting steps, I recommend visiting the Withings Support page for guidance on what to do when no data is syncing with your account.

    Rest assured, we are here to ensure that all features of the app work seamlessly for you.

     

    Take care. 



    Lyn, Withings Customer Service

  • Andrew S
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    I could not agree more. I have opened several tickets about this. Withings either does not respond and marks the ticket "Resolved" or bangs on about synching Health mate with the Withings app which is irrelevant. The problem is data is not syncing between the iPhone and the Withings server. They must be aware of the problem or they would not suggest updating to the latest version of the app. They have even suggested deleting the app and reloading it. This is a brain dead solution because if you delete the app you lose all your data  that have not synched with the Withings server. Very frustrating.

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  • Jon A
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    Also problem with my android phone samsung 23 - the app shows the same weight for days and the weight show 50% less fat than my other to weight´s do :-(  

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  • Devis B
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    I’m having the same problem. If i log with the web app I get weight ins from 2013 (that are not mine) and it appears that I lost all my data. Where is the support?

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