how to contact Withings support?

I have a new BPM Connect. I have set it up and it is working. However, I have some questions to which I can cannot find answers in your online help documents.

One thing that seems clear is you do not offer any kind of live (human) phone support. Is this correct? If it is available, can you provide the support phone number?

I tried your 'live chat', but all it does is cycle back to online help documents. Do you still offer live chat? (Again, by 'live', I mean live human). If so, can you provide explicit instructions on how to initiate a live chat for support?

I tried the link for email support, but, like the 'live chat' link, it just seems to cycle back to online help documents, it does not give the email for customer support. If there is customer support by email, what is that email address?

Thanks

Josephine From Withings

August 29, 2024 13:17

likes

Hi @C M,

Thanks for your post. I'm sorry to hear that you've been having difficulties reaching our customer support and using our chat link page to inquire about your BPM Connect. I appreciate the information you've provided. You can contact us via email at contact-sup@withings.com or access our support service page at https://bit.ly/3Lg5tPL.

Cheers,

Jo, Withings Customer Service

Denis O

June 09, 2025 15:01

I'm trying to return the Beamo that I received a few weeks ago. I am disappointed with the functionality of the product. Your website does everything possible to deny this request, so please help me.

Denis

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