Withings | Support Help Center home page

Home

Visit the forum

Store
Deutsch Français 日本語 简体中文

The battery drain issue is back

Withings App
Written by Dániel N

75 comments

Hi! Several months ago, there was a battery drain issue in the Withings app, where it would drain most of the battery when running in the background, which was caused by an infinite loop in the software. Not sure if it is the same root cause, but the issue seems to be back. The app drained 82% in 14 hours while it was open zero times, ran only in the background. Using Android 14 with a ScanWatch 2. Withings app version 7.1.0. The problem started today. Does anyone else experience the same? It is frustrating, I thought this bug was gone, now it's here again, and I remember, last time it took weeks until they fixed it despite being told the exact cause of the problem. I cannot run like this for weeks again.
45

likes

Comments

Date Votes
  • Official comments from Withings
    Markus From Withings
    • Edited

    Update 23/12/24:

     

    Dear Community,

     

    I'm happy to inform you that the battery consumption issue has been adressed in the last app update. Our dedicated team was able to isolate a software error and correct it. Please ensure that you are on the most recent version of the Withings App on your mobile device. Should you need any further assistance please do not hesitate to contact us at https://bit.ly/3Lg5tPL. 

     

    We apologize once again for this situation and would like to thank you for your patience and understanding. 

     

    Have a great holiday season and all the best for 2025.

     

    Best regards,

     

    Markus, Withings Customer Service

     

    ----------------------------------------------------------

     

    Update 16/12/24:

     

    Dear Community,

     

    An app update addressing the battery consumption issue affecting some Withings watch users on Android is currently in validation and will be deployed before Christmas. Thank you for your patience and once again sincere apologies for the inconvenience. 

     

    Best regards,

     

    Markus, Withings Customer Service

     

     

    Original Comment

    ------------------------------------------------------------------------

     

    Dear Community,

     

    Some Withings watch users on Android devices have recently reported an increase in battery consumption on their phones or tablets. We are currently working on this with highest priority to be able to deploy a fix as soon as possible. We will keep you updated directly in this post with news concerning the fix. We sincerely apologize for the inconvenience caused.

     

    Best regards,

     

    Markus, Withings Customer Service

  • Radosław R
    3

    likes

    Same case here, battery just vanishes, never had that issue before.

    3

    likes

  • Eric B
    2

    likes

    I just got my Scan Watch light yesterday, battery for the app has been terrible indeed. Withings app is causing 86% of my battery usage.

    Was the previous version ok? Maybe we can roll back until this is fixed again?

    2

    likes

  • Radosław R
    0

    likes

    Mine is 72%... As far as I recall there was no issue with the prior version.

    0

    likes

  • Dániel N
    1

    likes

    After reinstalling the app, the battery drain seems to have stopped, but I expect the issue to be back in a day or two based on the last time, it was exactly like this.

    1

    likes

  • Eric B
    • Edited
    2

    likes

    Last time I read it would start when someone sent an emoji. Now, I am in Whatsapp groups that have emoji in the name, so if that really is the trigger, then I'll have the problem all the time.

    This morning I did try force stopping the app, and even restarting my phone. This did not seem to have worked. For now I used the link from the other thread about 6.2.0 to install 7.0.1. I'll quickly charge my phone back to 100% and see what happens then.

    2

    likes

  • Dániel N
    4

    likes

    Eric is right, I tested it and it seems to be the emoji-triggered infinite loop again. Once a notification containing an emoji hits the watch, some scaling algorithm gets stuck in a loop and drains the phone CPU constantly. I can't even express how insanely amateur it appears to introduce the same bug a full major version later. Do Withings devs do any real integration tests? Don't they have a test case for this after the last time? I also code for a living, and a blunder of this size would probably risk my job.

    4

    likes

  • Mikel S
    0

    likes

    Coming back to check, same issue. Rolling back to previous APK (7.0.1).

    0

    likes

  • Elia B
    0

    likes

    SAME problem here... please fix...

    0

    likes

  • Rik B
    • Edited
    0

    likes

    I don't have notifications set to 'on' from within withings (not from other apps like whatsapp anyway) and still have the same issue.

    0

    likes

  • Lubos G
    1

    likes

    Having the same problem, Asus Zenfone 8 and its like 60% battery every day

    1

    likes

  • Thomas T
    0

    likes

    Also seeing the same issue, tried adjusting notification settings like last year, but that doesn't seem to have solved it. Running a Pixel 7 on Android 15.

    0

    likes

  • Michael R
    0

    likes

    Same problem here. Drained a Pixel 4a (7.0.1) 68% in four hours. I had an emoji sent to me too. Trying a reinstall.

    0

    likes

  • Joel d
    0

    likes

    I'm having the exact same situation as Lubos G, it just took me a while to catch on because I just assumed it was my battery being old and no longer holding a charge well.

    0

    likes

  • Taras C
    0

    likes

    Yes, I also have this issue with battery drain started past to days with application version 7.1.0

     

    0

    likes

  • Andrew H
    0

    likes

    Having the exact same issue. Just started occurring the last two days. Have attempted reinstalling but issue persists. Need a fix asap.

    0

    likes

  • Eric B
    1

    likes

    I think the bug is indeed not present in 7.0.1. i wanted to say for sure today, but I just noticed it had auto updated to 7.1.0 tonight, so the problem is back. I reverted again, and disabled auto update. Another test today after it's charged back up. Too bad it has already messed with my 24h battery stats now.

    1

    likes

  • Mikel S
    0

    likes

    I rolled back to v7.0.1 and working fine, so the issue started just with 7.1.0 version. I won't updated it again until is fixed.

    0

    likes

  • Eric B
    1

    likes

    Hmm, since rolling back this morning I'm no longer getting notifications on my phone. So that's not really a solution either. Although I don't remember it being a problem yesterday.

    Anyway, this is day 3 with my new watch, the experience has not been great. If this keeps up for a while longer I'll be getting a refund, and I'll be back on my old dumb watch.

    1

    likes

  • Jru Q
    1

    likes

    Same here, I was looking what app is draining my battery and withings 7.1.0 is.

    1

    likes

  • Stephan M
    0

    likes

    Same. 
    Ich dachte erst es liegt am Dezember-Security-Update von Android (die geänderten APIs von Google waren ja das letzte mal angeblich der Grund) aber es liegt wohl am "hochgelobten" 7.1.0-Update.

    Ich kann doch nicht jedes mal auf die 6.xx downgraden ...

    0

    likes

  • Dániel N
    0

    likes

    Ich denke, dass es kein Android Problem ist. Das selbe Bug ist zwischen 6.0.1 und 6.1.0 passiert und kein Android Update ist auf meinem Handy installiert geworden.

    0

    likes

  • Stefan H
    0

    likes

    Same here. This morning my phone was just dead.

    0

    likes

  • Richard Z
    0

    likes

    It's ridiculous. I'm draining 60% just from this app. I can't even make it through a full day. I reverted to 7.0.1 and now don't get notifications at all on the watch. Total over prices POS - really disappointing.

    0

    likes

  • Anita S
    0

    likes

    Same here, the second time in a year this happens after an update. A nice watch, but the app eats my battery.

    0

    likes

  • kontakta.fritiof
    • Edited
    0

    likes

    I have some problem, no Notifications from watch. But still it Drains battery , take 68% in 4 hours .

    Have to take away the app. I hope they mail me when they have a fox. God buy , expensive shit watch

    0

    likes

  • Yvon T
    0

    likes

    Same for me with my Samsung S21 ultra. It drains battery very quickly, about 10 percent each hour !

    0

    likes

  • Benjamin B
    0

    likes

    Adding my frustrations too... Having the same issues (again)...the app draining 94% and 27 minutes of screen time 🥲

    0

    likes

  • s p
    3

    likes

    Déjà vu, 6.1.0 and 7.1.0 same problem.

    3

    likes

  • Yvon T
    2

    likes

    Everyone should open a ticket to try to makine Withings solve this problem.
    I have opened a ticket this morning.

    2

    likes

Leave a comment as

Create a post

Didn't find what you were looking for?

Leave your own comment